Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for fast help with deposits, withdrawals, verification or game access. Use live chat on-site for immediate replies or email our support team for detailed requests. We aim to respond promptly and guide you through account queries, bonus clarifications, and troubleshooting. If you prefer, use email for documents or account changes and our payments team for banking queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, replies usually within 1 hour; email replies within 24 hours) |
| General enquiries | [email protected] (general requests, response within 48 hours) |
| Affiliate enquiries | [email protected] (partner team, onboarding info) |
| Phone | +44 20 7946 2193 (voice support Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Email Support
Email is the best way to contact us for detailed requests, account-related issues, or when you need to submit explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account info. This helps us prioritise and resolve your case quickly and avoids delays caused by missing information.
Contact Form
Response Time
Our support team typically responds within one business day. Simple questions and account queries are usually handled faster, while complex cases such as payment investigations or KYC reviews may take longer depending on the issue and required checks. We prioritise urgent security and payment matters, and will update you with progress until your request is resolved.
Feedback
We want to hear from you - send feedback, suggestions, or ideas to help Pirate Spins get better. Your comments are read carefully by our team and used to improve the site, promotions, game selection, and user experience. Whether it’s a quick note or a detailed suggestion, your input matters and helps shape future updates and features.