Responsible Gambling
At Pirate Spins we take responsible gambling seriously. We want play to be fun and controlled, so we provide clear options and straightforward guidance to help you manage your activity. If you ever feel play is getting out of hand, our team is here to support you and to action requests for account limits or temporary holds.
Our player protection principles
We believe in safe, controlled play for all customers. That means giving you the tools to set your own boundaries, responding quickly to requests for account changes, and encouraging players to recognise risk signs early. We do not promote excessive play and we expect players to stay within limits that suit their circumstances.
Activity-control tools
You can manage your account with built-in controls and support‑assisted options. Common tools include deposit limits and account holds. If you need a change that isn’t available in your account settings, contact support and we will action temporary restrictions or account closure on request.
Deposit limits
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be adjusted down immediately; increases may require a short waiting period. We recommend choosing conservative limits that reflect your entertainment budget.
Loss limits
Loss limits help you cap net losses over a selected period. If you prefer, you can combine loss limits with deposit controls to reduce the chance of chasing losses. Check your account settings to see which options are currently available.
Time limits and session controls
Session reminders and time‑out options are useful to keep play in check. Use session reminders to receive periodic alerts during play, and ask for a short time‑out if you need an immediate break from the account.
Self-exclusion
If you need a longer break, you can request self-exclusion. Self-exclusion closes access to your account for the chosen period and can be arranged by contacting support. Requests for permanent account closure are also handled by our team.
Recognising signs of problematic behaviour
- Spending more than you planned
- Chasing losses or increasing stakes to recover funds
- Neglecting work, family, or other commitments
- Feeling anxious, defensive, or secretive about play
- Borrowing money to fund gambling activity
Tips for maintaining control
Decide a budget before you play and stick to it. Use deposit and loss limits, set session reminders, and take regular breaks. Avoid gambling when tired, upset, or under financial pressure. If you share your device, use account logout and password protection to prevent impulsive play.
Professional help and support
If you think you need help beyond account tools, please contact a local professional support service or healthcare provider. You can also talk with trusted friends or family. If you need assistance from our side, contact support and we will help with account controls and next steps.